Shipping Policy

Last Updated: September 15, 2026

At ArcticGlow, we are committed to providing our customers with a smooth and reliable shipping experience. Please carefully review the shipping policy below before placing an order. By purchasing from ArcticGlow, you acknowledge and agree to the terms outlined in this policy.

1. Order Processing

All orders are processed after payment has been successfully received and verified.

Orders typically require 1–3 business days to process before they are prepared for shipment. Processing time refers to the time required for us to verify your order, prepare your product, package it securely, and hand it over to the shipping carrier.

Please note that processing time is separate from shipping and delivery time.

During periods of high demand, product launches, holidays, promotions, or other unusually high order volumes, processing may take slightly longer than usual. We appreciate your patience during these periods as we work to ensure that every order is properly inspected and packaged before shipment.

Business days are Monday through Friday and generally do not include weekends or U.S. public holidays.

2. Shipping & Delivery Times

Once your order has been processed and shipped, the package will be transferred to the appropriate shipping carrier.

Estimated delivery time is generally:

5–10 business days after shipment.

These delivery times are estimates only and are not guaranteed delivery dates.

Delivery times may vary depending on the destination, shipping carrier, customs procedures, weather conditions, holidays, carrier volume, and other circumstances outside of ArcticGlow's control.

The estimated delivery window begins once the order has been shipped, not when the order is placed.

For example, if an order takes 1–3 business days to process and is then shipped, the 5–10 business day delivery estimate begins after the shipment has been handed over to the carrier.

3. Tracking Information

Once your order has shipped, tracking information will generally be provided to the email address entered during checkout.

Tracking information may take some time to become active after the package has been handed over to the carrier. In some cases, tracking may remain unchanged for several days while the package is moving between facilities or awaiting its next carrier scan.

A lack of tracking updates does not necessarily mean that your package is lost or not moving.

Customers should allow reasonable time for the carrier's tracking system to update before contacting ArcticGlow regarding a lack of movement.

4. Carrier Delays

ArcticGlow works with third-party shipping carriers to deliver orders. Once a package has been handed over to the carrier, certain aspects of the delivery process are outside of our direct control.

Shipping delays may occur because of:

• Severe weather

• Natural disasters

• Carrier staffing or operational issues

• High shipping volumes

• Holidays and peak shopping periods

• Transportation delays

• Incorrect or incomplete addresses

• Customs inspections

• Customs clearance

• Import procedures

• Local delivery issues

• Carrier facility delays

• Unexpected logistical disruptions

• Other circumstances beyond our control

Because these situations are handled by third-party carriers or government agencies, ArcticGlow cannot guarantee that every package will arrive within the estimated delivery window.

If your order has already been shipped and is showing active movement through the carrier's tracking system, please allow additional time for delivery.

5. Estimated Delivery Dates

Any delivery timeframe displayed on our website, during checkout, in an email, or through customer service should be considered a rough estimate rather than a guaranteed delivery date.

ArcticGlow does not promise or guarantee delivery on a specific date unless explicitly stated otherwise in writing.

Estimated delivery times are provided to help customers understand the expected shipping timeframe, but actual delivery may vary.

We are not responsible for delays caused by circumstances outside of our control after an order has been shipped.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

• Full name

• Street address

• Apartment, unit, or suite number

• City

• State/province

• ZIP or postal code

• Country

• Any other required delivery information

ArcticGlow is not responsible for delays, failed deliveries, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you realize that you entered an incorrect address, please contact us as soon as possible at arcticglow1@outlook.com.

We will do our best to assist; however, we cannot guarantee that an address can be changed after an order has been processed or shipped.

7. Returned or Undeliverable Packages

If a package is returned to ArcticGlow because of an incorrect address, incomplete address, failed delivery attempts, refusal of delivery, or another issue caused by the recipient, additional shipping charges may apply if the customer requests that the package be shipped again.

Customers may be responsible for the additional shipping costs associated with reshipping the order.

If an order is returned to us and the customer does not respond to our attempts to contact them within a reasonable period of time, the order may remain held until further instructions are received.

8. Lost, Stolen, or Missing Packages

Once an order has been shipped and handed over to the shipping carrier, the carrier is responsible for the package while it is in transit.

If tracking information shows that a package was delivered, but you cannot locate it, please first check:

• Your front door or porch

• Mailbox

• Garage or side entrance

• Building mailroom

• Package room

• Household members

• Neighbors

• Any safe location specified by the carrier

You should also contact the shipping carrier directly to report a package marked as delivered but not received.

ArcticGlow is not responsible for packages that are confirmed by the carrier as delivered to the shipping address provided at checkout.

9. International Orders

International shipments may be subject to additional processing after leaving the United States or the originating shipping facility.

International orders may experience delays due to:

• Customs inspections

• Import processing

• Customs clearance

• Local postal services

• Import regulations

• Duties or taxes

• Required documentation

• Incorrect recipient information

• Local delivery restrictions

These processes are controlled by customs authorities and local carriers and are outside of ArcticGlow's direct control.

International customers are responsible for understanding and complying with any applicable import requirements in their country.

10. Customs, Duties, and Taxes

Depending on the destination country, an international order may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Any such fees are generally the responsibility of the customer unless explicitly stated otherwise at checkout.

ArcticGlow does not control the amount or timing of customs charges and cannot guarantee that an order will not be subject to additional fees.

Customers should contact their local customs authority if they have questions regarding applicable import charges or regulations.

11. Order Changes and Cancellations

We recommend reviewing your order carefully before completing checkout.

Once an order has entered processing or has been shipped, we may not be able to make changes to the shipping address, product selection, quantity, or other order details.

If you need to request a change or cancellation, contact us as soon as possible at:

arcticglow1@outlook.com

We will make reasonable efforts to accommodate requests when possible, but a request is not guaranteed until confirmed by ArcticGlow.

12. Shipping Damage

All orders are carefully packaged before shipment.

If your package arrives visibly damaged, please take photographs of the package and the product before discarding any packaging materials.

If the product itself appears to have been damaged during transportation, contact us at arcticglow1@outlook.com with:

• Your order number

• Photos of the shipping package

• Photos of the damaged product

• A description of the issue

Providing clear photographs and information allows us to properly review the situation and determine the appropriate next steps.

13. Delivery Attempts

Shipping carriers may make multiple delivery attempts depending on their policies and the destination.

If a carrier is unable to deliver the package because nobody is available, the address is inaccessible, the recipient refuses delivery, or another delivery issue occurs, the package may be held at a carrier facility, rescheduled, or returned to the sender.

ArcticGlow is not responsible for delivery failures caused by circumstances attributable to the customer or recipient.

14. Peak Seasons and High-Volume Periods

During holidays, major promotions, seasonal launches, or periods of unusually high demand, both order processing and carrier transit times may increase.

ArcticGlow will continue processing orders as efficiently as possible during high-volume periods, but customers should understand that carrier networks may experience delays that are outside of our control.

We strongly recommend placing orders early if the product is needed for a specific event, trip, holiday, ski season, snowboard trip, or other time-sensitive occasion.

15. No Guaranteed Delivery Dates

Unless specifically stated otherwise, ArcticGlow does not guarantee delivery by a particular date.

Estimated shipping and delivery times are provided for informational purposes only and are based on typical carrier performance.

Purchasing an item for a specific event, vacation, ski trip, snowboard trip, birthday, holiday, or other deadline does not create a guaranteed delivery obligation.

Customers should take estimated delivery windows into consideration before ordering.

16. Delays After Shipment

If your tracking information indicates that your package has been shipped and is moving through the carrier network, please allow the carrier reasonable time to complete delivery.

If a package experiences a delay, ArcticGlow may assist customers by providing available tracking information or contacting the carrier when appropriate.

However, because ArcticGlow does not control the carrier's transportation network, we cannot guarantee that a carrier will provide an immediate resolution or specific delivery date.

17. Contact Us

If you have questions about your order or shipping status, please contact us at:

Email: arcticglow1@outlook.com

When contacting customer support regarding an existing order, please include your order number whenever possible. This allows us to locate your order and assist you more efficiently.

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Important Notice

By placing an order with ArcticGlow, you acknowledge that:

• Processing time and delivery time are separate.

• Delivery estimates are not guaranteed dates.

• Shipping delays can occur for reasons outside of ArcticGlow's control.

• Once an order is shipped, the carrier is responsible for the package while it is in transit.

• Customers are responsible for providing accurate shipping information.

• International orders may be subject to customs procedures, duties, taxes, and other requirements.

• ArcticGlow cannot guarantee delivery by a specific date unless expressly agreed to in writing.

Our goal is to provide clear expectations and keep customers informed throughout the shipping process. We appreciate your patience and understanding while your ArcticGlow order makes its way to you.